Ordering & Shipping

Order Processing - Pricing Policy

Orders are processed within four (4) days from the date they are received by Pili Ethnic Foods, unless when items are not available and the customer is notified respectively or when there are acts of force majeure. 

Orders can be placed on a 24 hour a day and are processed during working hours (09:30 to 17:30) except Saturdays, Sundays and Bank Holidays and are handled on a time priority basis. Product prices include VAT. Products sold by weight may have small differences in grams to their weight mentioned on the e-shop. 

The prices of products on offer have a limited time period and are valid until the end of the respective time period and for as long as stock is available. The prices shown in this e-shop do not necessarily represent those of the physical store Pili Ethnic Foods Market. Prices are subject to change without any prior notification.


Order Confirmation

Every successful order is followed by a confirmation e-mail.
Pili Ethnic Foods reserves the right to inform the customer about the non-availability of an ordered product and the estimated time of delivery. In such case, if the delay is considered to be inexpedient for the customer, Pili Ethnic Foods may exclude the products and proceed with the sale of the rest of the items included in the order with no extra cost for the customer.


Delivery Methods

Customer orders may be: 

  • shipped to the address provided by the customer through the ordering process by the means available to Pili Ethnic Foods
  • picked up by the customer from our physical shop in Heraklion, Crete (this option can be selected by the user during the checkout) after phone confirmation. Our address is: 231st, 62 Martyron Avenue, Heraklion, Crete, 71303, Tel: 2811 10 30 07. Opening hours: Monday, Tuesday, Wednesday, Saturday 09:30 - 18:00 and Thursday, Friday 09:30 - 21:00.

Shipping Costs

The cost of shipping dry haulage goods (not refrigerated or frozen) is €4,00 for orders up to 3 kilograms plus €1,15 for each extra kilogram. 
The cost of "Pay upon delivery" service is €2,30.

For mixed haulage orders (dry and refrigerated or frozen products):

  • for Heraklion city area orders over €40 we offer free delivery. Minimum order value is €25. For orders between €25 and €39.99 the delivery fee is €5.00. 
  • for the rest of Greece, minimum order for frozen goods is €40. Orders can be sent through special cargo hauliers and the cost of shipping may vary according to the volumetric weight and the destination of the order. The door-to-door delivery service is not available - the customer can only pick up the package from the hauliers' offices nearest to their address. We will contact you as soon as we receive your order to inform you about the feasibility, the duration and final cost of the shipment of your order. The services "Delivery to your address" and "Pay upon delivery" are not available - you can only pick up the goods from the hauliers' premises.  

The duration of the delivery is estimated to be four (4) days since the order has left Pili Ethnic Foods. Orders for Heraklion city are delivered the latest the next working day except Saturday. 


Payment Methods

You can pay for your order by:

  • Credit or Debit Card

We accept Visa, Visa Electron, Mastercard, Mastercard Electron, Prepaid Cards, Maestro Cards. All the transactions made through our platform are safely managed by Verisign, a transaction safety system of Eurobank Ergasias. The final charge is made after the verification check is completed. The user/customer is exclusively liable for the correctness and the validity of the data entered.


  • Pay upon delivery

Customers can pay only in cash and for the full amount of their order at the courier service representative at the address which they provided during their order placement.
Telephone confirmation may apply for all 'Pay upon delivery' orders. The extra cost of the service is €2,30.

  • Bank Transfer

Customers can transfer the full amount of their order to one of the following bank accounts, including their full name and order number.

PIRAEUS BANK:  GR02 0172 7550 0057 5509 6674 286 

EUROBANK GR80 0260 3300 0001 0020 0908 150

ALPHA BANK GR55 01407 8807 8800 2330 0038 10

NATIONAL BANK OF GREECE GR98 0110 2050 0000 2050 1415 853 


Following their successful payment customers are advised to send a copy of the transaction to info@ethnicfoods.gr or call us on 2811 10 30 07 in order for us to fast track the order's processing and dispatch.

Please be informed that any bank charges and fees relative to the transaction are payable solely by the customer.



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